Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to share your experience with an Australian online casino? We're glad to hear from you. This page explains the best ways to reach the team behind Online Casinos.
Get in Touch by Email
The quickest way to reach us is by email. Whether your query is about a specific casino review, a bonus condition we've covered, a payment method you'd like us to look into, or anything else related to our content, send it to:
We aim to respond to all enquiries within 48 hours on business days. Complex questions — particularly those involving factual checks on casino terms or licensing details — may take a little longer to answer properly, but we'll always get back to you.
What We Can Help With
Our team researches and reviews offshore online casinos available to Australian players. We can assist with:
- Questions about how we rate and rank casinos on this site
- Clarification on bonus terms, wagering requirements or payout conditions mentioned in our reviews
- Feedback on a review — if you think information is outdated or inaccurate, please let us know
- General queries about online pokies, payment methods, or responsible gambling tools
- Requests to cover a casino or topic we haven't yet reviewed
- Partnership or editorial enquiries from casino operators or industry contacts
Please note that we are an independent comparison and review site. We are not affiliated with casino operators and cannot intervene in account disputes, withdrawal issues, or bonus complaints on your behalf. For those matters, contact the casino's support team directly or seek assistance from relevant dispute-resolution services.
Share Your Experience
Reader feedback is one of the most useful inputs we have. If you've played at a casino we've reviewed — and something about your experience doesn't match what we've written — we'd genuinely like to hear about it. We regularly revisit our reviews to keep them accurate and current, and reader reports help us flag changes to withdrawal speeds, bonus availability, or support quality that wouldn't otherwise surface quickly.
You don't need to write a formal complaint — a brief note about what you found is enough. We read everything sent to us.
Editorial and Corrections Policy
We take accuracy seriously. Our reviews are fact-checked against publicly available casino terms, licensing information and payment details. If you believe any information on this site contains an error — whether a bonus amount, a stated withdrawal time, or a licensing detail — please email us with the specific page and the detail in question. We'll investigate and update the content if the correction is warranted, without delay.
Corrections from readers have improved our content, and we credit that process as part of maintaining trust with Australian players who rely on this site to make informed decisions.
Responsible Gambling Enquiries
If your question relates to problem gambling support, spending limits, or self-exclusion options, we encourage you to visit our responsible gambling page first — it covers the tools available at most casinos we review, along with links to Australian support services. If you still have a specific question after reading that page, feel free to contact us by email.
About This Site
If you'd like to learn more about who runs Online Casinos, how we assess casinos, and what our editorial standards are, visit our About Us page. It explains our review methodology, how we handle commercial relationships with casino operators, and why commission arrangements do not influence where a casino is ranked.
You can also read our Terms and Conditions for full details on how this site operates, including the basis on which we publish casino offers and review content.
Response Times and Availability
| Enquiry Type | Expected Response Time |
|---|---|
| General questions | Within 48 hours |
| Factual corrections or review disputes | Within 48–72 hours |
| Partnership or commercial enquiries | Within 72 hours |
| Reader experience reports | Acknowledged within 48 hours; reviewed on an ongoing basis |
We do not operate a live chat or phone line. Email is the only contact channel, and it is monitored on Australian business days.
A Note on Casino Complaints
We receive emails from players who have had a difficult experience with a casino — a delayed withdrawal, a disputed bonus or an account verification problem. We sympathise with those situations, and reader reports genuinely inform the way we update our reviews.
However, we are not a complaints-handling body and cannot negotiate with casino operators on your behalf. If you need formal dispute resolution, independent services exist specifically for this purpose. Your best starting point is usually the licensing authority for the casino in question — this will be listed in the casino's own terms and conditions under their licensing or regulatory section.
For general guidance on staying safe when playing at offshore casinos available to Australians, our responsible gambling page is a practical starting point.