It started with a great idea — to provide the best answering services possible.
Beginning as a small business in a three room garage with an operator affectionately known as “Toots,” Call Management Resources has traded in the old fashioned switch boards, for the latest technologies, to compete in a digitally driven world.
Headquartered in Columbus, Ohio since its inception, Call Management Resources believes in the value of teamwork and treating employees like family. By keeping management staff, customer service representatives, and agents in constant communication, our call center ensures that trainers and managers work hand-in-hand. Our modern contact center facilities provide a productive workspace that ensures constant flow of communication for better collaboration, coaching, and overall peer support.
We constantly respond to the requests of staff members because we want our staff to be happy. We have made Call Management Resources not only a place to work but a second home to our dedicated staff. Because we retain staff longer than the industry average, your callers will be assisted by professional telephone agents and call center staff who are familiar with your business and who care about maintaining our reputation for exceptional customer service. Plus, our low turnover rates prove that there is no employee burnout here!
We have the ability to accommodate any customer due to the proper procedures and training of staff, ongoing supervision and training, and highly specialized script templates for agent consistency. You can feel comfortable outsourcing your valuable customer service to us. We will increase your customer satisfaction levels and improve your business with our professional advanced answering services.
By allowing your employees to focus on their core competencies rather than having to periodically stop what they are doing and answer the phone, you will create a more cost-efficient and productive environment, as well as a happier staff.
Your business is our business and we want you to be successful. Our capability to answer calls every time, all the time makes us a smart choice for many businesses. We can efficiently and effectively handle simultaneous calls. In many cases we can answer more simultaneous calls for you in our office than your phone system can in your own office.
We hire call center agents that are professional and courteous, have greatattention to detail, possess a genuine and friendly personality, and enjoy talking to people. We believe that ongoing training is the best route in keeping all of our employees sharp. Because of continuous, on-the-job training, our agents have extensive knowledge of all aspects of the services we provide including help desk and technical support.
Our company prides itself on being very plugged-in to regional and national associations. Our President, Malcolm Riggle, has served as President of the Mideastern Telephone Answering Services Association, the National Amtelco Equipment Owners (NAEO), and as a board member of the Association of Telemessaging Services International (ATSI). Our employees have also served on sales, marketing, and technical committees for all of these organizations.
NAEO is an organization which includes a combination of owners, managers, IT specialists, and others who work closely with the AMTELCO equipment and operating systems to ensure a smooth running call center. They are dedicated to education, networking, and development of best practices among their members.
ATSI represents 400 of the most sophisticated TeleService agencies in the world. Members believe in promoting fair competition through the pursuit of appropriate regulation and legislation, providing research into further development of the Teleservice industry, providing educational opportunities and resources, and maintaining high standards of ethics and services.
Call Management Resources has been a family-owned and operated business for over 50 years. Because of our family-inspired philosophy, our company has experienced extremely low turnover rates. The average tenure of our call center representatives is way below the industry standard.
We believe in giving back to our community by participating in various philanthropic programs such as the Mid-Ohio Foodbank and United Way. Mid-Ohio Foodbank works to build and sustain a community that makes food accessible to all people. United Way helps individuals improve their education, achieve financial stability, and promotes a healthy lifestyle. Over the years we have provided a variety of answering services pro-bono to local charitable organizations.
Even though our call answering center can service the entire nation, we have been proudly headquartered in Columbus, Ohio for over 50 years. We care deeply about the people in our community and our employees support both local and national philanthropic programs because we want to help others in need. 100% of CMR employees voluntarily donate from each pay check to one or more of the following local charities through The United Way:
- Aids Resource Center Ohio
- Children’s Hunger Alliance
- Columbus Aids Task Force
- Kaleidoscope Youth Center
- Nationwide Children’s Hospital
- Neighborhood House
- Physician’s Free Clinic / Voluntary Care Network
- Each individual donation is then matched 100% by CMR, thus doubling their overall contribution!